Returns & Refunds
What is the return policy?
Return eligibility varies by product. Chroma Rua products may be classified as Standard 30-Day Return, Provider-Specific Return, or Final Sale / Damage Claims Only. A product is eligible for the Standard 30-Day Return only when that eligibility is expressly stated on the product page. Product-specific return terms disclosed before purchase control for that product.
For merchandise expressly identified as Standard 30-Day Return, eligible change-of-mind returns may be requested within 30 days of delivery. Returned merchandise must meet the condition requirements in our Return, Refund & Cancellation Policy. Customers are responsible for return shipping unless the applicable product terms state otherwise.
Provider-Specific Return products may have a shorter return window, customer-paid return shipping, a return fee, packaging requirements, cancellation restrictions, or other conditions established by the applicable brand, supplier, manufacturer, or fulfillment partner. Any material provider-specific restriction or fee will be disclosed before purchase.
Products identified as Final Sale / Damage Claims Only, including applicable products priced over $2,000, custom, personalized, made-to-order, special-order, supplier-restricted, or other specifically identified merchandise, are not eligible for change-of-mind returns or exchanges. This does not affect approved claims for merchandise that arrives damaged, defective, incorrect, or materially different from what was ordered.
Return authorization is required before sending merchandise back. Contact support@chromarua.com with your order number for return instructions.
What if an item arrives damaged or defective?
Inspect your delivery promptly, keep all packaging and shipping labels, and contact Chroma Rua as soon as possible with your order number and clear photographs or video showing the item, packaging, labels, and the issue. Claim deadlines can vary by product, manufacturer, fulfillment partner, or carrier, so prompt reporting is important. We will provide the next steps after the claim is reviewed.
Are exchanges available?
No. Chroma Rua does not offer general exchanges. When an approved damage or defect claim is resolved with a replacement, that replacement is a claim remedy rather than an exchange. If a product is eligible for a Standard 30-Day Return, the customer may complete the authorized return and place a separate new order.
Shipping
Is shipping included?
Shipping terms vary by product and fulfillment partner. Some products include complimentary standard delivery within the contiguous United States, while others use calculated or product-specific shipping. Any applicable shipping charge is shown or calculated at checkout. Alaska, Hawaii, U.S. territories, remote destinations, oversized items, and special-delivery services may have different availability or charges.
If you have a shipping question before ordering, contact support@chromarua.com.
Where do orders ship from?
Chroma Rua currently accepts orders for delivery within the United States only. Products may be fulfilled from the United States or other countries, depending on the applicable brand, supplier, product, or fulfillment location. Because products can ship from different locations, a multi-item order may arrive in separate packages, use different carriers, or arrive on different dates.
Are import duties charged?
Some products may be fulfilled from outside the United States. Any applicable shipping charges are shown or calculated at checkout. Import duties, taxes, customs charges, and related fees can depend on the product, fulfillment origin, carrier, and supplier arrangement. Where additional import-related charges may apply to an order, the applicable terms should be disclosed before purchase. If you have questions about potential import charges for a specific product, contact support@chromarua.com before ordering.