Shipping policy

SHIPPING POLICY

Effective Date: October 2, 2026

Chroma Rua curates products from independent brands, makers, manufacturers, and fulfillment partners. Because products may be fulfilled by different partners and from different locations, shipping methods, processing times, delivery estimates, and shipping charges may vary by product.

We aim to provide clear shipping information before purchase and to ensure that the shipping amount shown at checkout reflects the products and destination entered by the customer.

SHIPPING DESTINATIONS

Chroma Rua currently accepts orders for delivery within the United States only.

We do not currently offer international shipping.

Shipping availability may vary by product and destination. If a product cannot be delivered to the address entered at checkout, an applicable shipping option may not be available.

ORDER PROCESSING AND FULFILLMENT

Orders are processed after payment authorization and order acceptance.

Processing and fulfillment times vary by product and fulfillment partner.

Some merchandise may be shipped directly by the applicable brand, manufacturer, supplier, or fulfillment partner rather than from a Chroma Rua warehouse. Products purchased in the same order may therefore be fulfilled from different locations.

Chroma Rua works to keep product availability and pricing current. Occasionally, an item may become unavailable, be discontinued, contain a material listing or pricing error, or become unavailable for delivery to the customer's destination.

If an item cannot be fulfilled as ordered, Chroma Rua may cancel the affected item or contact the customer to discuss available alternatives.

Chroma Rua will not substitute a materially different product without the customer's approval.

If Chroma Rua cancels a paid item, the amount paid for that cancelled item will be refunded to the applicable payment method.

SHIPPING CHARGES

Shipping charges are displayed or calculated at checkout unless the applicable product specifically states that shipping is included.

Some products may include complimentary standard shipping, while other products may have calculated or product-specific shipping charges.

Shipping charges may depend on factors including:

Product
Fulfillment partner
Delivery destination
Package dimensions
Weight
Carrier
Shipping method

The shipping amount displayed at checkout for the customer's selected merchandise and delivery address controls the order.

Chroma Rua does not add undisclosed mandatory shipping charges after checkout.

DELIVERY ESTIMATES

Processing and delivery timeframes are estimates unless expressly stated otherwise.

Estimated processing or delivery information shown on a product page or during checkout applies to that particular product and destination.

Handling time is the period between order acceptance and carrier pickup, and transit time is the period between carrier pickup and delivery. Because Chroma Rua works with multiple fulfillment partners, these timeframes may vary by product. Where product-specific handling or delivery estimates are available, they will be displayed on the applicable product page or during checkout and should be used together with any shipping information shown at checkout.

Because products may be fulfilled by different partners, delivery estimates may differ between items in the same order.

Delivery delays may occur because of carriers, fulfillment partners, weather, holidays, high-volume periods, transportation disruptions, address problems, or other circumstances outside Chroma Rua's reasonable control.

To the extent permitted by applicable law, Chroma Rua is not responsible for delays caused solely by carriers or circumstances outside our reasonable control.

MULTIPLE SHIPMENTS

Products in the same order may originate from different fulfillment partners or locations.

As a result:

Items may arrive in separate packages.
Items may arrive on different dates.
Different carriers may be used.
Separate tracking numbers may be issued.

Receiving one part of an order does not necessarily mean another item is missing.

The applicable fulfillment location depends on the product and fulfillment partner. Chroma Rua does not represent that every product ships from the same warehouse or location.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please review the shipping address carefully before submitting an order.

Once an order has entered processing or fulfillment, Chroma Rua cannot guarantee that the delivery address can be changed.

Additional shipping, rerouting, reshipping, return-to-sender, storage, or carrier charges resulting from an incorrect, incomplete, or undeliverable customer-provided address may be the customer's responsibility to the extent permitted by applicable law.

REFUSED, UNCLAIMED, OR UNDELIVERABLE SHIPMENTS

Customers are responsible for accepting delivery and providing an accurate and deliverable shipping address.

If a shipment is refused, unclaimed, or returned because of an incorrect or incomplete customer-provided address, any available refund will be handled according to the Chroma Rua Return and Refund Policy and applicable law.

Original shipping charges and reasonable carrier, return, handling, storage, rerouting, or reshipping charges actually incurred may be deducted from an available refund to the extent permitted by applicable law.

LOST OR MISSING SHIPMENTS

Tracking information may be provided when available.

Carrier tracking information and delivery scans are generated by third-party shipping providers and may occasionally be delayed or inaccurate.

If tracking indicates a delivery problem or a shipment appears to be lost, please contact:

support@chromarua.com

Include your order number and any available tracking information so that Chroma Rua can investigate the shipment with the applicable fulfillment partner or carrier.

DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS

Customers should inspect merchandise promptly after delivery.

If merchandise:

Arrives damaged
Arrives defective
Is materially different from what was ordered
Is the wrong item
Is incomplete because of a fulfillment error

please contact support@chromarua.com as soon as reasonably possible.

Please provide:

Your order number
A description of the issue
Clear photographs or video of the merchandise
Photographs of the packaging when relevant
Photographs of the shipping label when relevant

Please retain the merchandise and original packaging while the claim is being reviewed.

Chroma Rua may work with the applicable fulfillment partner or carrier and may request reasonable supporting documentation before approving a refund, replacement, repair, or other appropriate remedy.

These claims are handled separately from ordinary change-of-mind returns.

RETURNS

Returns are governed by the Chroma Rua Return, Refund & Cancellation Policy.

Chroma Rua does not apply one change-of-mind return window to every product.

Products may be classified as Standard 30-Day Return, Provider-Specific Return, or Final Sale / Damage Claims Only.

Standard 30-Day Returns apply only when expressly stated. Provider-specific products may have a different return window, fee, shipping obligation, or other condition. Products priced over $2,000 are Final Sale / Damage Claims Only. Applicable custom, personalized, made-to-order, special-order, or supplier-restricted products may also be Final Sale / Damage Claims Only when clearly disclosed before purchase.

Any material product-specific return restriction, shorter return window, fee, or customer-paid return shipping obligation will be disclosed before purchase.

Final-sale restrictions do not prevent Chroma Rua from reviewing legitimate claims involving merchandise that arrives damaged, defective, incorrect, incomplete because of a fulfillment error, or materially different from what was ordered.

CHANGES OR CANCELLATIONS

If you need to request an order change or cancellation, contact Chroma Rua as soon as possible.

Once an item has entered processing, production, or fulfillment, cancellation or modification may no longer be possible.

Custom, personalized, made-to-order, and special-order merchandise may become non-cancellable once production or fulfillment has begun when that restriction was disclosed before purchase.