Shipping policy

SHIPPING POLICY

Order Processing and Fulfillment
Orders are processed after payment authorization and order acceptance. Processing and fulfillment times vary by product and supplier. Certain products sold by Chroma Rua may be stored, shipped, or fulfilled directly by independent third-party suppliers and may ship separately from other items in the same order.

Product availability is not guaranteed. If an item becomes unavailable, is discontinued, contains a material pricing or listing error, cannot be shipped to the customer's location, or cannot reasonably be fulfilled, Chroma Rua reserves the right to modify or cancel the affected item or order. If Chroma Rua cancels a paid item, the amount paid for that cancelled item will be refunded as required by applicable law.

Shipping Charges
Shipping charges are calculated and displayed at checkout unless otherwise expressly stated. Shipping charges may vary based on the product, supplier, destination, package dimensions, weight, carrier, and shipping method.

Chroma Rua does not guarantee free shipping unless a specific promotion expressly states otherwise.

Delivery Estimates
All processing, shipping, and delivery dates or timeframes are estimates only and are not guaranteed. Delays may occur because of carriers, suppliers, weather, customs, holidays, high-volume periods, address issues, transportation disruptions, or other circumstances outside Chroma Rua's reasonable control.

To the fullest extent permitted by applicable law, Chroma Rua is not responsible for losses arising solely from carrier or delivery delays outside our reasonable control.

Multiple Shipments and Third-Party Fulfillment
Products in the same order may originate from different suppliers or fulfillment locations and therefore may arrive in separate packages and on different dates. Receiving only part of an order does not necessarily mean that other items are missing.

Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting an order.

Once an order has entered processing or fulfillment, we cannot guarantee that an address can be changed or corrected. Additional shipping, rerouting, reshipping, return-to-sender, storage, or carrier charges resulting from an incorrect, incomplete, or undeliverable address may be the customer's responsibility to the extent permitted by applicable law.

International Orders, Customs, Duties and Import Charges
Unless expressly stated otherwise at checkout, customs duties, import taxes, tariffs, brokerage fees, customs-clearance charges, VAT or similar taxes, and other charges imposed by a destination country, government authority, customs agency, or carrier are NOT included in the product price or shipping charge paid to Chroma Rua.

The customer is responsible for all such charges when applicable. Chroma Rua does not control these charges and cannot guarantee or predict their amount.

Customers are responsible for determining whether products may lawfully be imported into their destination and for complying with applicable customs and import requirements.

Refused, Unclaimed, or Undeliverable Shipments
Customers are responsible for accepting delivery and, where applicable, completing customs clearance and paying required import charges. If a shipment is refused, unclaimed, rejected because required duties or taxes were not paid, or returned because of an incorrect or incomplete customer-provided address, any refund that may be available will be handled in accordance with our Return and Refund Policy and applicable law. Original shipping charges and any return, customs, carrier, handling, storage, or similar charges incurred may be deducted from any refund to the extent permitted by applicable law.

Lost, Missing, or Damaged Packages
Customers should inspect shipments promptly after delivery. If an order arrives damaged, contains an incorrect item, or appears to be missing an item, contact support@chromarua.com promptly with the order number and supporting photographs or other requested documentation.

Chroma Rua may require reasonable documentation and may work with the applicable supplier or carrier to investigate a claim before issuing a replacement, refund, or other remedy.

Tracking and Delivery Confirmation
Tracking information may be provided when available. Carrier tracking information and delivery scans are generated by third-party carriers and may occasionally be delayed or inaccurate.

Returns
Shipping and delivery matters related to a return are also subject to the Chroma Rua Return and Refund Policy. Customers are responsible for return shipping when specified by that policy, except where otherwise required by applicable law.

Contact Us
Questions regarding shipping or delivery should be sent to:

Chroma Rua
support@chromarua.com
chromarua.com

Nothing in this Shipping Policy limits any rights or remedies that cannot legally be excluded or limited under applicable law.